Best practices for

Messages On Hold

  • Use short, focused, single-topic messages on hold.
  • Use our expert script writers at no extra charge, to position your brand to callers.
  • Receive automated texts and emails when content is become stale and out of date.
  • Use advanced scheduling so you can plan hold messages now for automated deployment at a later date.
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Why Voiced Messages On Hold?

CUSTOM MESSAGES ON HOLD PLANS

We'll notify you when it's time to update your hold messages. New scripts are delivered in just 3 days.



ANYTIME

UNLIMITED ANYTIME

  • Update Topics Any Time
  • Fast 3-day turnaround
  • 24/7 Tech Support
  • Text & Email reminders
  • Unique Music For Each Topic
  • Creative Content Manager

MONTHLY

8 NEW TOPICS EVERY MONTH

  • 8 New Topics Every Month
  • Fast 3-day turnaround
  • 24/7 Tech Support
  • Text & Email reminders
  • Unique Music For Each Topic
  • Creative Content Manager

VALUE

8 NEW TOPICS EA. QUARTER

  • 8 New Topics Each Quarter
  • Fast 3-day turnaround
  • 24/7 Tech Support
  • Text & Email reminders
  • Unique Music For Each Topic
  • Creative Content Manager

BASIC

8 TOPICS ONE TIME

  • 3-Year License
  • Fast 3-day turnaround
  • 24/7 Tech Support
  • Unique Music For Each Topic
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Request Your Free Custom Sample And Price Quote

  • Music On Hold Experts™ guide you through the quick, easy process.
  • Professional script writers know how to "write for the ear".
  • Hear your free sample in 3 days or less.
  • Get a price quote based on your needs (not "on-size-fits-all").
  • No cost/no obligation free sample demo audio production.
Request Free Custom Sample Production

8 GREAT TIPS FOR THE BEST MESSAGES ON HOLD

Most of the "old ways" are out! Learn the best new techniques for messages on hold (and why they work so well).

50 Words

How much can people remember in 20 or 30 seconds? We aim for 50 words per message (topic). Our script writers write for "the ear" not the eye. No more than one idea per topic or paragraph.

Individual Topics

Today's callers crave variety. Gone are the days of one long, boring piece of music interrupted by voiced announcements. We create a library of short, self-contained single-topic recordings for you. Each has its own unique music background.

Unpredictable

We vary the length each topic, so callers can't simply count the number of minutes that have gone by. The result: callers perceive hold time as shorter than it really is. Each topic has its own characteristics (so "no" to monotony)!

Randomized

The old way always played the same topics in the same order every time. Now, with the exclusive Easy On Hold® streaming messages on hold system, topics play randomly. We eliminate predictability for a better experience.

Unexpected

When you greet visitors, you say, "good morning" and "good afternoon". Now your on hold messages can do the same. Also, simple greetings can reference the day of the week. It's a pleasant, unexpected experience that always makes callers happy.

Timely

Studies confirm: "thank you for calling" greetings increase hang-ups. Yours is a vibrant up-to-date brand, so avoid generic or "general use" messages. Relevant, time-sensitive messages keep callers engaged.

Prioritized

All topics are not of equal importance. Our new and better method helps you choose the most valuable, timely topics which can be scheduled to play more often. Every caller needs to hear what's most important.

Managed

Your online content portal (Creative Content Manager) organizes all of your scripts and recordings. Use it to set schedules, approve and modify your messages on hold. You'll get text and/or email reminders when time-sensitive topics are nearing end-dates.

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